Privacy policy

We appreciate your interest and your concerns about the privacy of your data on the Internet, This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website and how we treat this personal data.


We did not design this site in order to collect your personal data from your computer while browsing this site, but only the data provided by you will be used with your knowledge and voluntarily.

Internet Protocol (IP) address

At any time you visit any website, including this website, the host server will record your Internet Protocol (IP) address, the date and time of the visit, the type of Internet browser you use and the URL of any website that you refer to this site on the network.

Online surveys: The surveys that we conduct directly on the network enable us to collect specific data such as the data required from you regarding your view and feeling about our site. Provide data related to your name and other data.

Links to other web sites:

Our website may contain links to other websites on the Internet. Or advertisements from other sites such as Google AdSense and we are not responsible for the methods of data collection by those sites, you can view the privacy policies and contents of those sites that are accessed through any link within this site.

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to this and other websites (except for your name, address, email address or phone number), This is in order to provide advertisements about goods and services of interest to you. If you would like more information about this and if you want to know your choices to prevent this information from being used by these companies

Disclosure of information:

We will maintain at all times the privacy and confidentiality of all personal data that we obtain. Such information will not be disclosed unless required to do so by any law or when we believe in good faith that such action will be required or desirable to comply with the law, or to defend or protect the proprietary rights of this site or its beneficiaries.

Data necessary to carry out the transactions requested by you When we need any data about you, we will ask you to provide it of your own volition. This information will assist us in contacting you and carrying out your requests wherever possible. The data provided by you will never be sold to any third party for the purpose of marketing it for its own benefit without your prior written consent unless this is done on the basis that it is part of collective data used for statistical purposes and research without including any data that may be used to identify you.

When you contact us, all data provided by you will be treated as confidential. Forms that are submitted directly on the network require providing data that will help us improve our site. The data provided by you will be used to respond to all your inquiries, comments, or requests by this site or any of its affiliate sites.

Disclosure of information to any third party We will not sell, trade, rent, or disclose any information for the benefit of any third party outside this site, or its affiliate sites. The information will be disclosed only in the event of an order to do so by any judicial or regulatory authority.

Amendments to the privacy and confidentiality policy of information:

We reserve the right to amend the terms and conditions of the confidentiality and privacy policy of information if necessary and when appropriate. The amendments will be implemented here or on the main privacy policy page, and you will be constantly notified of the data we have obtained, how we will use it and who we will provide it with this data.




How Our Apps uses rider location information

You’ll see a request prompted by your device for permission to share your location information when you sign up for ala alwaad, which includes location data collected via bluetooth and nearby wifi signals. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.

If you’re using an Android device, you have 3 location settings to choose from:

– Allow all the time: We may collect location information at any time, even when you’re not actively using the ala alwaad app. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.

– Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a persistent notification in your Android notification panel if location is being collected in the background when you are in the “While using the app” setting.

– Deny: This option disables location services for the ala alwaad app. You can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.

You can always manage your location settings in your device’s location preferences.

Sharing with Cities and Governments

In some instances, we’re required to share information about the trips taken on our service with cities, governments and local transportation authorities.

To meet these requirements, we collect geolocation and timestamp data from the devices, bikes and scooters on our platform.

This data provides cities with information on where each trip starts, stops and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you.

We treat your location information in accordance with our Privacy Notice.